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Bridging the communication
between elderly and the younger generation

CareIn

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About

The main objective of CareIN is to provide relief for the elderly by providing a communication platform. Whether it is going to be used to set up connections between elder friends, loved ones, or even strangers, the goal of CareIN is to provide a chance for communication between aged people who might
not be able to leave their home, and the world outside.

Role

Eve Suen, Interaction Designer

Christopher Su-Zhou, Industrial Designer

Duration

3 Months

Concept & Tool Used

Solidworks

Figma

Illustrator

Miro

Google Slide

Affinity Diagram

Empathy Map

Persona & User Journey

Wireframing

User Testing

The Problem Space

1

Social isolation and Loneliness in Older People

Our secondary research suggests that we need to raise awareness about mental health issues among the elderly.

By looking at UK, there are 1.2 million chronically lonely seniors.

(Age U.K. 2016, No one should have no one)
(Office for National Statistics 2010. General Lifestyle Survey 2008)

 

Two fifths all older people (about 3.9 million) say the television is their leading company.

(Age, U.K., 2014. Evidence Review: Loneliness in Later Life. London: Age U.K.)
 

There are over 2.2 million people aged 75 and over living alone in Great Britain - over half of that demographic (51%), an increase of almost a quarter (24%) over the past 20 years.

(ONS)

Negative Impact

There is a severe negative impact on both physical and mental habits as a result.

Habit

• poor diet

• lack of physical activity

• smoking

Physical 

• quicker cognitive decline 

• dementia

• poor cognitive performance 

• a higher risk of mortality

• long-term illnesses

Mental

• Depression

Define the Direction

How might we provide an accompaniment to the elderly by bridging the generational gap between the younger and older generations.

Goal

Sealed with Love

To provide a solution for loneliness

Ringing Phone

To give the elderly a way to communicate with the community.

Tea Pot

To make the platform simple and easy to use.

2

Understand Communication

Activity 1:

Communicate Through a Styrofoam Cup

The cups were connected through a thread to transmit our voices. One of us held one side of the connected cup, with the other designer on the receiving/other side and talked to each other.

Activity 2:

Paper Drawing Activity

Each of the invited participants drew a folded session of a piece of paper. A new drawing was created after folding out all the sections to show the whole collaborative picture.

These activities showed how tools create different experiences of communication compared to the typical talking scenarios, like a conversation. In this case, the power of communication could be brought back while it was eliminated initially by distance. However, the participants couldn’t feel each other’s emotions as easily because there was no face to face conversation.

3

Discover

Qualitative Research
Empathy Map

12 in-depth interviews with stakeholders were conducted

The aim of this study was to understand how elderly think about reaching out to others, how younger people think about volunteering, the challenges they face, and how we can support them.

Image by Anthony Metcalfe

Group 1:

Age 65 ~ 84

Interview Objective:

 

To study how often does elderly ever feel isolated and in what ways they wish for companionship.

Image by Melyna Valle

Group 2:

Age 18 ~ 30

Interview Objective:

 

To study in what ways would young people be interested in providing companionship to elderly people as part of their social volunteer work?

 To highlight the key insights from the user interviews, we used empathy map as a tool to analyze the information collected from the interview.

Ideation

4

Mindmap
Affinity Diagram

Can volunteering be a solution?

1. Volunteering connects you to others

It decreases your risk of depression through social interac- tion. It helps to build a better sense of community engage- ment based on the dedicated commitment to others. Both of which have been shown to decrease depression.

2. Volunteering effects the able-body

People with disabilities or chronic health conditions can benefit greatly from volunteering. Research has shown that adults with disabilities or health conditions ranging from hearing and vision loss to heart disease, diabetes, or diges- tive disorders all show improvement after volunteering.

5

Persona

Perosona-07.jpg

1    The Target Users

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Card Design

At the home tab of the app, young people can design greeting cards that will be sent to elderly people.

2    User Scenarios

3   CareIn App Platform 
        (For Younger Generation)

 Welcome & Signup

A three-page introduction page is displayed once a user signs up, explaining CareIn's basic objectives.

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Inbox Status & Interaction

Users can track sent letters and read elderly responses by clicking the third button "Inbox" at the home tab.

4  CareIn Device
          (For Elderly)

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